DOMESTIC SHIPPING INDIA
We Ship throughout India via DTDC / Tirupati Courier, package reaches you within 3 working days / 72 hours.
We ship internationally to all major countries via Fedex, DHL, UPS, Aramex. Package reaches you within 5-7 working days.
Yes, you need to take opening video of the parcel, only then we can entertain short pieces claim or missing pieces claim.
Shipping in INDIA is done via DTDC courier and is charged @ Rs. 120/500 gms & Rs. 150/kg.
After package is shipped, tracking details will be provided within 24 hours via email.
Yes we ship Internationally to all Countries.
International shipping to all countries is charged on actuals depending on weight of the package.
Package is shipped internationally via couriers like Fedex, DHL, UPS & Aramex which will provide you complete tracking details within 24 hours of dispatch. We evaluate and select the courier so that you get the best shipping rates for your country.
On receiving the package first thing you do is to take total count of the products as mentioned in the invoice which is there in your my account section. If you find any product which you have not received then please mention the SKU of the product along with its color and email us on firstname.lastname@example.org within 48 hours of receipt of the package.
For missing products there are 2 possibilities :
Products are at our office and it was missed in packaging from our end. (This is very rare once the product is in your invoice), our team will investigate this thoroughly and get back to you. If we find any products which are in our office we will refund the remaining products amount or adjust the same in your next order.
Products went missing after the package is dispatched from our office during transit, in this case we will try our best to discover missing products by coordinating with the courier company. Manek Ratna will not be liable to bear any financial loss caused due to products missing during transit, since this is beyond our control.
Usually 99% of times the packages are delivered successfully without any hassles.
We use branded cargo companies like Fedex, DTDC, DHL , UPS , etc., but still if there is any loss of package during transit, that is after we have shipped from Manek Ratna, then things are beyond our control and we would try our best to get your package traced but would not be liable to bear any financial loss caused due to loss of package.
No the package is not insured for National & International Shipments, for any further queries email us on email@example.com.
Yes you can send your courier / shipment partner, we will handover the package to the concerned person after having a total count of the products in presence of the pickup person.
Please Note : After the handover of the parcel, Manek Ratna will not be liable if any product is lost or the package is lost, Manek Ratna will not bear any financial loss caused due to this.