Our team works hard to provide you defect free products but there are instances when you may receive a defective product which is not repairable at your end then we accept return of these products and replace the same in your future orders or refund the amount once we receive the defective product back. If you receive any defective product then please email us on support@manekratna.com.
Defect a lot of times is caused in transit during shipping.
Stones popping out during transit is not considered as defect since these can be easily stuck back at your end, we will guide you for the same, just drop us an email on support@manekratna.com
No, we do not accept returns for products which you do not like, this is the minimum risk which has to be born by you.
Yes you have to return the defective product back to us, only then will we replace / refund the amount.
We replace the defective product in you future orders parcel. So that you do not incur extra shipping cost.